1. Introduction

1.1 These Terms and Conditions govern the use of the consulting and related services provided by Oliverland Consulting, micro‑entreprise registered in France under SIRET 52076761700076, owned by Mme Wing Fa CHAN, via the website www.oliverlandconsulting.com and any associated communication channels.​

2. Acceptance of Terms

2.1 By accessing or using the services provided by Oliverland Consulting, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions.
2.2 If you do not agree with these Terms and Conditions, you must not use the website or the services.

3. Nature of Services

3.1 Oliverland Consulting provides knowledge‑based consulting services focused on occupational and professional footwear fit, procurement and equipment policies, injury prevention and return on investment (ROI) for organisations.​
3.2 Services may include, without limitation:

• Strategic consulting on procurement and equipment policies for professional footwear and related fit processes.

• Training, workshops and conferences on footwear fit, injury prevention and education for staff and managers.​

• Assessments, audits and recommendations regarding footwear fit processes and multi‑width or other fitting solutions.

• Development and provision of educational materials (ebooks, white papers, guides) related to occupational footwear fit and injury prevention.​

3.3 Oliverland Consulting may also offer online certification programmes, digital tools, and the licensing of certain proprietary methods and models relating to footwear fit, procurement policies, injury prevention and ROI, once available and if expressly agreed in a separate contract.
3.4 Oliverland Consulting provides services to both organisations and professional clients (B2B) and, where expressly offered, individual consumers (B2C).

Services for individual consumers may include footwear fit and selection consultations delivered online or in person, where and when such services are offered. All services provided by Oliverland Consulting are advisory, educational or consultative in nature. They do not constitute medical diagnosis or treatment and do not replace advice or treatment from an appropriately qualified healthcare professional where required.

4. Booking and Engagement

4.1 Organisations, professional clients and individual consumers may request or book, as applicable, information, consulting services, appointments, individual consultations, workshops, training, classes or other services through the online forms, appointment systems, email or other contact methods indicated by Oliverland Consulting.

4.2 A consulting engagement, individual consultation, workshop, training or other appointment is confirmed once Oliverland Consulting has accepted the request or booking and, where applicable, the required payment has been received or a written proposal or contract has been validated by the parties.

4.3 Oliverland Consulting reserves the right to refuse or postpone a request or booking, in particular where the requested service falls outside its field of competence, the information provided is insufficient to deliver the service appropriately, or the request is incompatible with existing obligations or availability.

4.4 The applicable service format, duration, location where relevant, availability, fee and any specific booking requirements are communicated through the website, appointment system, proposal, contract or other communication applicable to the service.

Individual consultations may be delivered online or in person. For online consultations, connection details will be communicated through the booking or confirmation process. For in-person consultations, the applicable location and practical arrangements will be communicated at the time of booking or before the scheduled consultation.

5. Cancellations and Changes

5.1 Unless otherwise specified at the time of booking or in a specific proposal or contract, any cancellation or request to reschedule a confirmed appointment, consultation, workshop, training or other scheduled service should be notified in writing at least 48 hours before the scheduled date and time.

5.2 In case of cancellation by the client less than 48 hours before the scheduled service, Oliverland Consulting reserves the right to retain or invoice up to 100% of the agreed fee, subject, in the case of individual consumers, to any mandatory consumer rights applicable under law.

5.3 If Oliverland Consulting must cancel or postpone a scheduled service, the client will be offered a rescheduled date. If no suitable rescheduling is possible, any amount already paid for the cancelled service will be refunded.

6. Fees and Payment

6.1 The fees applicable to consulting services, individual consultations, workshops, training, assessments, digital products, licences and other services or products are communicated in proposals, contracts, booking systems or on the website, as applicable.

6.2 Unless otherwise indicated, all prices are expressed in Euros. Applicable taxes, where any, are determined in accordance with the legal status and tax regime of Oliverland Consulting and applicable law.

6.3 Payments may be made by bank transfer, secure online payment system or any other payment method accepted and communicated by Oliverland Consulting.

6.4 Depending on the nature of the service, payment may be required in full before confirmation or delivery, or retainers, deposits or staged payments may be requested before the start of work and/or at defined project milestones. The applicable payment conditions will be communicated through the booking process, proposal, contract or other relevant communication.

6.5 Where advance payment is required to confirm an appointment or consultation, the appointment will be considered confirmed upon receipt of payment. Any applicable payment deadline will be communicated during the booking process.

7. Refund Policy

7.1 Scheduled services

For consulting appointments, individual consultations, training, workshops and other scheduled services:

• If Oliverland Consulting cancels the service and no suitable rescheduling is possible, any fee already paid for the cancelled service will be refunded.

• Where a client cancels less than 48 hours before the scheduled service, Oliverland Consulting reserves the right not to refund the fee already paid, subject to any specific contractual provisions and any mandatory consumer rights applicable under law.

7.2 Digital products

For digital products such as ebooks, white papers and downloadable materials, sales are non-refundable once download or access has been provided, except where mandatory law provides otherwise.

7.3 Specific contractual conditions

Any specific payment, cancellation or refund conditions agreed in a proposal or signed contract, or expressly communicated as part of a particular service, shall apply to that service, subject to any mandatory legal provisions.

7.4 Consumer right of withdrawal

Where a service or product is purchased by an individual consumer at a distance, any statutory right of withdrawal provided by applicable consumer law remains applicable.

Where French consumer law applies, the consumer generally benefits from a fourteen (14) day statutory withdrawal period from the conclusion of a service contract, subject to the conditions and exceptions provided by law.

Where the consumer requests that a service be performed before expiry of the applicable withdrawal period, Oliverland Consulting may request the consumer's express agreement for performance to begin during that period and, where required by law, acknowledgement of the consequences for the right of withdrawal once the service has been fully performed.

Nothing in these Terms and Conditions excludes or restricts any mandatory consumer right that cannot legally be excluded or restricted.

8. Intellectual Property

8.1 All content and materials created or provided by Oliverland Consulting, including but not limited to documents, reports, presentations, diagrams, methods, frameworks, ebooks, videos, online modules and tools, remain the exclusive intellectual property of Mme Wing Fa CHAN and/or Oliverland Consulting, unless explicitly transferred in writing.​
8.2 This includes, in particular but without limitation, all concepts, models, methods, analytical frameworks, tools and educational materials relating to occupational footwear fit, procurement and equipment policies, injury prevention and ROI, as described on this website or in Oliverland Consulting documents. Any such intellectual property is protected under applicable law and may not be copied, reproduced, adapted or used without prior written permission from the rights holder.
8.3 Clients receive a limited, non‑exclusive, non‑transferable licence to use the deliverables solely for their internal purposes and only within the scope defined in the proposal or contract. Any reproduction, distribution, adaptation or use for third parties (clients, subsidiaries, partners) requires prior written authorisation.
8.4 Unless explicitly agreed otherwise in writing, no licence to exploit patents, trademarks or proprietary software is granted through the mere purchase of consulting or training services.

8.5 All research, publications and proprietary models presented by Oliverland Consulting are the intellectual property of Dr Wing Fa Oliver CHAN. Oliverland Consulting currently uses this work under the author’s direct control. In the future, should Oliverland Consulting evolve into a SASU/SAS structure, dedicated licensing agreements will govern the use of these intellectual assets by the company.

9. Confidentiality

9.1 Oliverland Consulting undertakes to treat as confidential any non‑public information communicated by the client in the course of the assignment, and to use it only for the performance of the agreed services, except where disclosure is required by law or competent authority.
9.2 The client undertakes likewise to keep confidential any non‑public information about the methods, models, analyses and pricing of Oliverland Consulting, except where disclosure is required internally on a need‑to‑know basis.

10. Nature of Advice and Limitation of Liability

10.1 The services provided by Oliverland Consulting are advisory in nature and based on experience, research and data available at the time of the assignment. They do not constitute medical, podiatric or physiotherapy treatment, nor legal, tax or investment advice. For such matters, clients must consult appropriately qualified professionals.​
10.2 The implementation of recommendations (for example, changes to procurement policy, introduction of multi‑width footwear, training programmes or fitting processes) remains under the exclusive responsibility of the client organisation. Oliverland Consulting does not control execution, nor the behaviour of staff, suppliers or third parties.​
10.3 To the maximum extent permitted by applicable law, Oliverland Consulting shall not be liable for any indirect, consequential, special or punitive damages (including, without limitation, loss of profits, loss of opportunity, production stoppage, reputational damage) arising out of or in connection with the use of its services.
10.4 Any direct liability of Oliverland Consulting, if established, shall in all cases be limited to the amount of fees actually paid by the client for the specific service or deliverable giving rise to the claim.

10.5 For individual footwear fit and selection consultations, recommendations are based on the information provided by the client and, where applicable, observations that can reasonably be made during the consultation. Such consultations are advisory and educational in nature and do not constitute medical, podiatric, physiotherapy or other healthcare diagnosis or treatment.

The decision to purchase, use, continue using or discontinue using any footwear remains the responsibility of the individual client.

11. Website Use and Privacy

11.1 The website may provide general information, articles or resources about occupational footwear fit, injury prevention and procurement policies. These are for information only and do not replace tailored consulting.
11.2 The collection and use of personal data (for example contact form, newsletter, online booking) are governed by the Privacy Policy. Users are invited to consult these documents for details.

12. Governing Law and Dispute Resolution

12.1 These Terms and Conditions are governed by and construed in accordance with the laws of France.
12.2 In case of dispute, the parties will first seek an amicable solution.

For professional and organisational clients (B2B), failing an amicable solution within a reasonable period, the competent courts shall be determined in accordance with applicable French law and any specific contractual provisions agreed between the parties.

For individual consumers (B2C), the consumer retains any mandatory rights relating to jurisdiction, consumer protection and dispute resolution available under applicable law.

Where applicable under French consumer law, individual consumers may also have recourse to the competent consumer mediation procedure. Details of the relevant consumer mediator will be provided in accordance with applicable legal requirements.

13. Changes to Terms and Conditions

13.1 Oliverland Consulting reserves the right to update or modify these Terms and Conditions at any time.
13.2 The applicable version is the one published on the website at the time of the client’s request or order. Clients are encouraged to review these Terms and Conditions periodically.

14. Contact Information

14.1 For any inquiries or concerns regarding these Terms and Conditions, please contact: contact@oliverlandconsulting.com