Terms & Conditions

1. Introduction

1.1 These Terms and Conditions govern the use of the consulting and related services provided by Oliverland Consulting, micro‑entreprise registered in France under SIRET 52076761700076, owned by Mme Wing Fa CHAN, via the website www.oliverlandconsulting.com and any associated communication channels.​

2. Acceptance of Terms

2.1 By accessing or using the services provided by Oliverland Consulting, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions.
2.2 If you do not agree with these Terms and Conditions, you must not use the website or the services.

3. Nature of Services

3.1 Oliverland Consulting provides knowledge‑based consulting services focused on occupational and professional footwear fit, procurement and equipment policies, injury prevention and return on investment (ROI) for organisations.​
3.2 Services may include, without limitation:

• Strategic consulting on procurement and equipment policies for professional footwear and related fit processes.

• Training, workshops and conferences on footwear fit, injury prevention and education for staff and managers.​

• Assessments, audits and recommendations regarding footwear fit processes and multi‑width or other fitting solutions.

• Development and provision of educational materials (ebooks, white papers, guides) related to occupational footwear fit and injury prevention.​
  3.3 Oliverland Consulting may also offer online certification programmes, digital tools, and licensing of certain protected methods and models (for example Quick Boot Fit, Foot‑Last Data‑Matching, QFM, INJ‑ROI), once available and if expressly agreed in a separate contract.​
  3.4 Unless otherwise agreed in writing, services are intended for organisational and professional use (B2B) and not for individual consumer treatment or medical diagnosis.

4. Booking and Engagement

4.1 Organisations may request information, proposals, appointments, workshops or classes via the online forms, email or other contact means indicated on the website.
4.2 A consulting engagement, workshop or training is only confirmed once Oliverland Consulting has accepted the request in writing (for example, by email) and, where applicable, a written proposal or contract has been validated by both parties.
4.3 Oliverland Consulting reserves the right to refuse or postpone any request for services, in particular if the requested work is outside its field of competence or incompatible with existing obligations.

5. Cancellations and Changes

5.1 Unless otherwise specified in a specific contract, any cancellation or rescheduling of a confirmed appointment, workshop or training by the client must be notified in writing at least 48 hours before the scheduled date.
5.2 In case of cancellation by the client less than 48 hours before the scheduled date, Oliverland Consulting reserves the right to invoice up to 100% of the agreed fee for the cancelled session.
5.3 If Oliverland Consulting must cancel or postpone a session (for example, illness, force majeure, travel disruption), the client will be offered a rescheduled date; if no rescheduling is possible, any amounts already paid for that specific session will be refunded.

6. Fees and Payment

6.1 The fees applicable to consulting services, workshops, training, assessments, ebooks and other products or licences are communicated in proposals, contracts, or on the website when applicable.​
6.2 Unless otherwise indicated, all prices are expressed in Euros and are exclusive of any applicable taxes. Taxes will be added in accordance with the legal status and tax regime of Oliverland Consulting.
6.3 Payments must be made in Euros by bank transfer, online payment system, or any other method accepted and specified by Oliverland Consulting.
6.4 For consulting missions, retainers or staged payments may be requested before the start of work and/or at defined project milestones, as specified in the proposal or contract.

7. Refund Policy

7.1 For consulting, training and workshops:

• If Oliverland Consulting cancels and no rescheduling is possible, fees already paid for the cancelled session will be refunded.

• No refund is due when the client cancels less than 48 hours before the scheduled date, except in cases of force majeure assessed in good faith.
  7.2 For digital products (such as ebooks, white papers and downloadable materials):

• Due to the nature of digital products, all sales are final and non‑refundable once the download or access has been provided, except where mandatory law provides otherwise.
  7.3 Any specific refund or cancellation terms agreed in a signed contract with a client shall prevail over this generic policy.

8. Intellectual Property

8.1 All content and materials created or provided by Oliverland Consulting, including but not limited to documents, reports, presentations, diagrams, methods, frameworks, ebooks, videos, online modules and tools, remain the exclusive intellectual property of Mme Wing Fa CHAN and/or Oliverland Consulting, unless explicitly transferred in writing.​
8.2 This includes, in particular, but without limitation, models and methods relating to occupational footwear fit, procurement policies, injury prevention and ROI (such as the A1, A1.1 and A1.2 frameworks, Quick Boot Fit, Foot‑Last Data‑Matching, QFM, INJ‑ROI, and related materials), as described in the business plan and protected where applicable by trademarks, provisional patents or e‑Soleau deposits.​
8.3 Clients receive a limited, non‑exclusive, non‑transferable licence to use the deliverables solely for their internal purposes and only within the scope defined in the proposal or contract. Any reproduction, distribution, adaptation or use for third parties (clients, subsidiaries, partners) requires prior written authorisation.
8.4 Unless explicitly agreed otherwise in writing, no licence to exploit patents, trademarks or proprietary software is granted through the mere purchase of consulting or training services.

9. Confidentiality

9.1 Oliverland Consulting undertakes to treat as confidential any non‑public information communicated by the client in the course of the assignment, and to use it only for the performance of the agreed services, except where disclosure is required by law or competent authority.
9.2 The client undertakes likewise to keep confidential any non‑public information about the methods, models, analyses and pricing of Oliverland Consulting, except where disclosure is required internally on a need‑to‑know basis.

10. Nature of Advice and Limitation of Liability

10.1 The services provided by Oliverland Consulting are advisory in nature and based on experience, research and data available at the time of the assignment. They do not constitute medical, podiatric or physiotherapy treatment, nor legal, tax or investment advice. For such matters, clients must consult appropriately qualified professionals.​
10.2 The implementation of recommendations (for example, changes to procurement policy, introduction of multi‑width footwear, training programmes or fitting processes) remains under the exclusive responsibility of the client organisation. Oliverland Consulting does not control execution, nor the behaviour of staff, suppliers or third parties.​
10.3 To the maximum extent permitted by applicable law, Oliverland Consulting shall not be liable for any indirect, consequential, special or punitive damages (including, without limitation, loss of profits, loss of opportunity, production stoppage, reputational damage) arising out of or in connection with the use of its services.
10.4 Any direct liability of Oliverland Consulting, if established, shall in all cases be limited to the amount of fees actually paid by the client for the specific service or deliverable giving rise to the claim.

11. Website Use and Privacy

11.1 The website may provide general information, articles or resources about occupational footwear fit, injury prevention and procurement policies. These are for information only and do not replace tailored consulting.
11.2 The collection and use of personal data (for example contact form, newsletter, online booking) are governed by the Privacy Policy. Users are invited to consult these documents for details.

12. Governing Law and Dispute Resolution

12.1 These Terms and Conditions are governed by and construed in accordance with the laws of France.
12.2 In case of dispute, the parties will first seek an amicable solution. Failing such a solution within a reasonable period, the competent courts shall be those of the registered office of Oliverland Consulting, unless mandatory law provides otherwise.

13. Changes to Terms and Conditions

13.1 Oliverland Consulting reserves the right to update or modify these Terms and Conditions at any time.
13.2 The applicable version is the one published on the website at the time of the client’s request or order. Clients are encouraged to review these Terms and Conditions periodically.

14. Contact Information

14.1 For any inquiries or concerns regarding these Terms and Conditions, please contact: contact@oliverlandconsulting.com